When you leave the clinic, you will be given a trial participation card that includes contact information for a doctor at Quotient. It is important you keep this information to hand and do not hesitate to contact us should you have any concerns or worries once you get home.
It is a legal requirement for volunteers to have a gap of at least three months before participating in another clinical trial. We call this three month gap your ‘Wash out period’. There is a central UK database (TOPS) that collects participation records and we have to check against this record before we can accept you onto another trial. During this three month period, we will not send you any emails regarding future trials but will begin sending them again once this period is over.
Complaints Procedure for Volunteers We always aim to provide the best possible service to all our volunteers but if you do have a complaint or concerns over the service you have experienced then we would like to know about this. In the first instance we would encourage you to raise your complaint/concern directly with one of our managers at the time the problem occurs. We would always prefer to try to resolve any issues with you at the time. However, if you feel that you are not able to do this or you feel that your complaint/concern cannot be dealt with at this level then please put your complaint in writing to the Director of Volunteer Management.
Please note that all complaints must be received in writing or via email, we cannot take action on complaints raised through social media sites. Please write to us at the following address: Quotient Sciences Ltd, Mere Way, Ruddington, Nottingham, NG11 6JS
To help us deal with your complaint as effectively as possible please include as much detail as you can. Especially useful are dates, times, study reference numbers and the names of any staff involved. We will acknowledge receipt of your complaint within two working days of receiving it and will provide you with details of when a full response can be expected, in most cases no more than two weeks from the date of receipt of the complaint.